Privacy Policy tko9

Introduction

tko9 ("we", "our", "us") operates the online gaming platform accessible at https://tko9.org. This Privacy Policy describes in detail how we collect, use, store, share, and protect the personal information of users ("you", "your") who access or use our platform. By using tko9, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

We are committed to safeguarding the privacy of all players, particularly those based in Bangladesh. This policy applies to all individuals who register for an account, make deposits or withdrawals, participate in games, access customer support, or otherwise interact with the tko9 platform. We strongly encourage you to read this document in full before using our services.

If you do not agree with any part of this Privacy Policy, please discontinue use of the tko9 platform immediately. Questions about this policy may be directed to our privacy team at the email address listed at the end of this document.

Information We Collect

tko9 collects personal information through several channels to deliver a seamless, secure, and personalised gaming experience. The categories of information we collect are outlined below.

Account Registration Data

• Full name, username, and date of birth (must be 21 or older to register).
• Email address and mobile phone number linked to your account.
• Residential city or district within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Government-issued identification details submitted for identity verification (KYC).

Financial and Transaction Data

• Payment method details including bKash, Nagad, Rocket, and Upay account numbers used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, and bonus activity.
• Card details (Visa, Mastercard) processed securely through our encrypted payment gateway — tko9 does not store raw card numbers.

Technical and Usage Data

• Device type, operating system, browser version, and IP address collected automatically when you access tko9.
• Pages visited, session duration, game activity logs, and clickstream data used to improve platform performance.
• Cookies and similar tracking technologies as described in the Cookies section of this policy.

How We Use Your Information

tko9 processes your personal information strictly for the following lawful purposes. We do not use your data for purposes incompatible with those listed below.

• Account creation, identity verification (KYC), and authentication to grant secure access to the platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering game services, managing bonuses, and ensuring fair play across cricket betting, slots, live casino, and crash games.
• Sending account notifications, promotional offers, and updates relevant to your gaming activity — you may opt out at any time.
• Fraud detection, anti-money laundering (AML) checks, and platform security monitoring.
• Improving platform features, personalising the user experience, and conducting internal analytics to optimise performance.

Sharing Your Information

tko9 does not sell, rent, or trade your personal information to any third party for commercial gain. We may, however, share information in limited and specific circumstances as described below.

Service Providers

We engage trusted third-party service providers — including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, Spribe), and hosting infrastructure partners — solely to operate and maintain the tko9 platform. These providers are bound by strict confidentiality obligations and are not permitted to use your data for their own marketing purposes.

Legal and Regulatory Obligations

tko9 may disclose personal information when required by applicable law, regulation, or court order, or where necessary to protect the rights, property, or safety of tko9, its users, or the public. This includes cooperation with law enforcement in cases of suspected fraud or illegal activity.

Business Transfers

In the event of a merger, acquisition, or asset sale involving tko9, your personal data may be transferred to the successor entity. We will notify affected users via email or a prominent notice on the platform prior to such a transfer taking effect.

Cookies and Tracking Technologies

tko9 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly, including login sessions, shopping cart persistence, and security tokens.
• Analytics cookies: help us understand how users navigate tko9 so we can improve game discovery, page performance, and the overall user journey.
• Preference cookies: store your language and display settings so your chosen configuration is preserved across visits.

You may manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect your ability to use some features of tko9 fully.

Payment Data and Financial Security

tko9 handles all financial transactions with the highest level of care. We support local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international card schemes through Visa and Mastercard. All payment data is transmitted over encrypted channels.

Specifically in relation to payment data security, tko9 implements the following practices:

• tko9 does not store raw credit or debit card numbers on its servers. Card data is tokenised through our payment processing partners.
• All financial data is encrypted using SSL/TLS protocols and stored in access-controlled, secured environments.
• Suspicious transaction patterns are flagged by our automated fraud detection systems and reviewed by the security team.

Data Retention

tko9 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. For active account holders, data is retained for the duration of the account relationship and for a defined period thereafter to meet audit and compliance requirements.

If you close your tko9 account, we will delete or anonymise your personal data within a reasonable timeframe, subject to any overriding legal obligations requiring us to retain specific records. Transaction histories may be retained in anonymised form for statistical and audit purposes.

Your Data Rights

tko9 respects your rights over your personal data. You may exercise any of the following rights by contacting our privacy team at the email address provided in this policy:

• Right of access: request a copy of the personal information we hold about you.
• Right of rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where we have no legitimate reason to continue processing it.
• Right to restriction: request that we limit the way we process your data while a complaint is being investigated.
• Right to object: object to processing of your personal data for direct marketing or profiling purposes.

We will respond to all valid data rights requests within 30 calendar days of receipt. In cases of complex or multiple requests, we may extend this period by a further 60 days and will notify you accordingly.

Security Measures

tko9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for data at rest, multi-factor authentication options for account access, regular security audits and vulnerability assessments, and access controls limiting internal data access to authorised personnel only.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your tko9 account and to keep your login credentials confidential at all times. If you suspect any unauthorised access to your account, please contact our support team immediately.

Children and Minors

tko9 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. All users must confirm they are 21 years of age or older at the point of registration. If we discover that a user under 21 has created an account or provided personal information, we will immediately suspend that account and delete the associated data.

Parents and guardians who believe a minor may have registered on tko9 are urged to contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

Changes to This Privacy Policy

tko9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of tko9 after the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tko9 processes your personal data, please do not hesitate to reach out to our dedicated privacy team. We aim to respond to all enquiries within 5 business days.

Our privacy team is available Monday through Saturday, 9:00 AM to 9:00 PM Bangladesh Standard Time (BST, UTC+6). For urgent account security matters, our support team is available around the clock.

Email: [email protected]